Refund and Return Policy

Thank you for shopping at FARMLINK MARKET KENYA. We strive to ensure your satisfaction with every purchase. Please read our refund and return policy carefully.

1. Eligibility for Returns

  • To be eligible for a return, the following conditions must be met:
    • The item must be returned within [number] days of the purchase date.
    • The item must be in its original condition, unused, and in its original packaging.
    • You must provide proof of purchase, such as an order confirmation or receipt.
  • Certain items are not eligible for return, including:
    • Perishable goods such as fresh produce.
    • Items that have been used or damaged after delivery.
    • Items that are not in their original packaging.

2. Initiating a Return

  • To initiate a return, please contact us through the contact information provided on our website.
  • Provide the following information:
    • Order number
    • Item(s) you wish to return
    • Reason for the return
    • Photos of the item(s) and packaging (if applicable)
  • We will review your request and provide instructions on how to return the item(s).

3. Return Shipping

  • The buyer is responsible for the cost of return shipping, unless the return is due to our error (e.g., wrong item shipped, damaged item).
  • We recommend using a trackable shipping service to ensure that the item(s) are returned safely.
  • FARMLINK MARKET KENYA is not responsible for items lost or damaged during return shipping.

4. Inspection and Processing

  • Once we receive the returned item(s), we will inspect them to ensure they meet the eligibility criteria.
  • If the return is approved, we will process the refund or exchange within [number] business days.

5. Refund Options

  • If you are eligible for a refund, you may choose one of the following options:
    • Original Payment Method: The refund will be credited to the original payment method used for the purchase.
    • Store Credit: The refund will be issued as store credit, which can be used for future purchases on FARMLINK MARKET KENYA.
  • The refund amount will include the purchase price of the item(s), excluding any shipping costs.

6. Exchanges

  • If you would like to exchange an item, please contact us to check availability.
  • The buyer is responsible for the cost of shipping the item back to us and the cost of shipping the replacement item to the buyer.

7. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately.
  • Provide photos of the damaged or defective item and packaging.
  • We will arrange for a replacement or refund, depending on the circumstances.

8. Cancellations

  • Orders can be cancelled before they are shipped.
  • If you wish to cancel an order, please contact us as soon as possible.
  • If the order has already been shipped, you will need to follow the return process outlined above.

9. Contact Information

  • If you have any questions or concerns about our refund and return policy, please contact us through the contact information provided on our website.