Privacy Policy

This Privacy Policy describes how FARM-LINK MARKET KE collects, uses, and shares personal information of users of our website. By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect several types of information from and about users of our website, including:

  • Personal Information: This includes information that can be used to identify you, such as your name, email address, phone number, and postal address. We collect this information when you register for an account, place an order, or contact us.
  • Payment Information: When you make a purchase, we collect payment information, such as credit card details or other payment method information. This information is processed through secure payment gateways.
  • Location Information: We may collect location information to provide location-based services, such as displaying nearby vendors and products.
  • Usage Data: We collect information about how you use our website, such as the pages you visit, the products you view, and the searches you conduct.
  • Device Information: We collect information about the device you use to access our website, such as the device type, operating system, and browser type.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To provide and maintain our website and services.
  • To process and fulfill orders.
  • To personalize your experience on our website.
  • To communicate with you about your account, orders, and promotions.
  • To provide customer support.
  • To improve our website and services.
  • To detect, prevent, and address technical issues.
  • To comply with legal obligations.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: We share information with third-party service providers who help us operate our website, process payments, and deliver orders.
  • Vendors: We share information with vendors to facilitate transactions and provide customer support.
  • Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

4. Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Using secure servers to store your information.
  • Encrypting sensitive data during transmission.
  • Limiting access to personal information to authorized personnel.

However, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee the absolute security of your information.

5. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to access the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information in certain circumstances.

To exercise these rights, please contact us at support@farmlinkmarket.ke.

6. Cookies

We use cookies and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small text files that are stored on your device. You can control the use of cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to remove the information from our systems.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. Your continued use of the website after any such changes constitutes your acceptance of the new Privacy Policy.

10. Contact Information

If you have any questions about this Privacy Policy, please contact us at support@farmlinkmarket.ke.